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Dhineshree N
1 reviews | Active since Jul 2024
23 Jul 2024, 11:16
******* Upgrade
I have been trying to resolve a query whereby vodacom upgraded my contract without my permission. They continue to escalate the amount even though the contract is no longer active. I have made several calls to vodacom customer care, prelegal, upgrades and migrations, all to no avail. I have billed excessively and they told me that it will investigated and sorted. This is going on since early to mid 2023. The customer service is beyond disgusting. I need this to be sorted out asap as it is negatively impacting my credit profile
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Vodacom's replyOfficial
23 Jul 2024, 12:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply23 Jul 2024, 12:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
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Dhineshree N's updateReviewer Update
16 Oct 2025, 09:28This query has gone on for more than a year. Vodacom listened to my recordings and ruled in my favour, yet this account still remains open. My second account with vodacom which was settled in 2023 is also still open. I have been negatively listed on the credit bureau. I have called vodacom and they continue to blindside me. They want me to deal with Hammond pole even though I have explained this to Hammond pole multiple times. I have gone into branches and they can't assist me because they are franchise. I'm so frustrated at this point. It's like rubbing on a hamster wheel. The call centre staff won't put me through to a supervisor or manager to deal with this. Vodacom is the absolute pits. Their service is terrible and should not even be offering a service is they can't deal with their problems
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Dhineshree N's update16 Oct 2025, 09:28
Reviewer Update
This query has gone on for more than a year. Vodacom listened to my recordings and ruled in my favour, yet this account still remains open. My second account with vodacom which was settled in 2023 is also still open. I have been negatively listed on the credit bureau. I have called vodacom and they continue to blindside me. They want me to deal with Hammond pole even though I have explained this to Hammond pole multiple times. I have gone into branches and they can't assist me because they are franchise. I'm so frustrated at this point. It's like rubbing on a hamster wheel. The call centre staff won't put me through to a supervisor or manager to deal with this. Vodacom is the absolute pits. Their service is terrible and should not even be offering a service is they can't deal with their problems