SH
Sifiso H

1 reviews | Active since Jul 2015

10 Jul 2015, 14:57

Upgrade

I upgraded my phone contract with Vodacom. The salesman did not explain everything to me. I signed a contract thinking I'll be paying less than what I was paying before. When I went to report this, the manager promised to call me the following day as the the salesman was off duty. He never called but the salesman called and he apologised. I told him I wasn't happy. He then said he'll call after 30 minutes but he didn't. I called the manager the following day and he said he can't help me as I signed all the documents and the salesman said he explained everything.

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Replies (1)
Vodacom
Vodacom's reply13 Jul 2015, 12:06
Official
Hello Sifisobafoza,

Thank you for the posting.

This matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.

Kind regards
Andre

Best regards,