AJVV
Andries Janse Van Vuuren
1 reviews | Active since Nov 2016
17 Sept 2018, 12:12
Upgrade
Vodacom upgrade online is useless. I did my upgrade on Tuesday 11 September @ 10. All went smoothly and will receive a tracking number via sms. On Friday 14 September i called online upgrade to find out where is the tracking number for my upgrade and according to Vodacom my order is at collections, they will follow up with me. I called 3 time on Friday and that was the answewr that i received. I called again on Monday 17 September to find out what is going on with the order, guess what, the system went haywire and need to do my upgrade again. And the phone that I have ordered is out of stock and i have to wait 4 - 6 weeks for the phone that i want. What has happend to customer services, all Vodacom is saying is sorry, sorry, sorry, and what they actually are saying is **** YOU SIR.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
17 Sept 2018, 12:48Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Sept 2018, 12:48
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
AJVV
Andries Janse Van Vuuren's updateReviewer Update
20 Sept 2018, 12:48Since posting this on Hellopeter on the 17 September, Vodacom has not phoned me about the mixup with the online upgrade. Just proves that Vodacom does not care for its loyal customers.
AJVV
Andries Janse Van Vuuren's update20 Sept 2018, 12:48
Reviewer Update
Since posting this on Hellopeter on the 17 September, Vodacom has not phoned me about the mixup with the online upgrade. Just proves that Vodacom does not care for its loyal customers.