RR
Rochell R
1 reviews | Active since Nov 2017
06 Aug 2018, 10:59
Upgrade
HORRIBLE SERVICE!!!!
Trying to upgrade online, keep getting the same error stating I am not eligible to upgrade and that I will receive an sms with the date I can upgrade. When I get the sms it states 31 July 2018, is my upgrade date.
Called the helpline and they just keep transferring me to the next person and no one can clear my error.
How is it possible that the everyone can see the error but no one knows how to clear the error! The call center people (Onlines and upgrade department) really did not give me good service. Can someone just please clear the error and assist me? Or should i just move to a different service provider?
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
06 Aug 2018, 11:29Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Aug 2018, 11:29
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Aug 2018, 11:04Good day Rochell,
We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Theo
Best regards,
Vodacom's reply07 Aug 2018, 11:04
Official
Good day Rochell,
We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Theo
Best regards,
RR
Rochell R's updateReviewer Update
08 Aug 2018, 15:44empty promises!! Still no cellphone! They call you can tell you everything is fine and that your order is being processed. But nothing!!! So sick of this company
RR
Rochell R's update08 Aug 2018, 15:44
Reviewer Update
empty promises!! Still no cellphone! They call you can tell you everything is fine and that your order is being processed. But nothing!!! So sick of this company