Upgrade

Good day,

i would like to just let you know about the terrible service i have received from Vodacom. We went online on the 03/02/2017 to order an upgrade for my father, we ordered the iphone X 64Gb, and it took me about 15 min to do the whole process. Our online Ref number was: CLHNXA. On Monday the 5th of Feb they called my dad to process the upgrade and they knew nothing on what phone he ordered or what contact he wanted, and as he was driving he couldn't really hear her. on Wednesday the 7th of Feb the delivery came and we opened the box and there was a iPhone 8 in the box. i then called to tell them they delivered the wrong phone i found out that it was the wrong contract as well. it took 3 days of me calling 082 178 44, as no one called me back from the online department. eventually on Friday the 9th i spoke to the manager Jared Govender who said he will cancel the order and make sure that the iphone 8 will collected and they will deliver the iphone X, he said it takes 7-14 days to process the cancellation. It is now the 21st of Feb and have not heard a thing. So i called the online department and Jared was to busy to talk to me and the lady i spoke to said that the upgrade query was in the wrong department and now i had to call another department ( ********** ). When i called them they knew nothing about the cancellation and have to start the process all over again, the lady said to me why didn't i call this number first as the online department doesn't deal with cancellations, i rep**** by saying how must i know which department to speak to as Jared Govender said it was cancelled and everything was sorted and i would have the new phone in latest 2 weeks. Now its going to take another 7 days for them to collect the iPhone 8 and once you get the phone back, i have to start the upgrade process al over again!!! it is now 3 weeks and i still have the iphone 8 in my draw and not one phone call from anyone at Vodacom!! Jared Govender in the online department is useless and should never promise anything to anyone. Please make sure someone from Vodacom upgrades calls me and i want this iphone 8 picked up by the end of the week and they must bring the iphone X the same day!!