BD
BIANCA D
1 reviews | Active since Dec 2017
07 Dec 2017, 15:23
UPGRADE
Good day Vodacom. I have received no joy trying to upgrade online. On the 23rd November 2017 i upgraded online and received a confirmation email with ref HPGIIO. Nobody contacted me within 24 hours as stated on your email. A lady contacted me on the 29th November. She informed me that the deal i wanted was no longer available. it was apparently a black Friday deal.She said that she would discuss the matter with her manager and call me back.I am still waiting for the phone call. Yesterday i phoned the call centre to enquire about my upgrade the lady informed me that no upgrade was did and also that the device i wanted was out of stock. I then again attempted to upgrade on line yesterday. Nobody has since contaced me.***
Please can you assist Bianca **********
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
07 Dec 2017, 15:43Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Dec 2017, 15:43
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Dec 2017, 13:35Dear client,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
SS
Best regards,
Vodacom's reply11 Dec 2017, 13:35
Official
Dear client,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
SS
Best regards,
BD
BIANCA D's updateReviewer Update
15 Dec 2017, 09:33Good day
Please note that I have responed to your email on Monday. I still have not received any feedback.
If you are unable to assist me then i will rather cancel my contract.
regards
Bianca
BD
BIANCA D's update15 Dec 2017, 09:33
Reviewer Update
Good day
Please note that I have responed to your email on Monday. I still have not received any feedback.
If you are unable to assist me then i will rather cancel my contract.
regards
Bianca