Hellopeter
Share Your Experience
AL
Amanda L

1 reviews | Active since Mar 2009

16 Nov 2017, 13:41

UPGRADE??

Firstly you guys really need to update your system. I have upgraded my one contract in December 2015 which reflect on the account side in January 2016. Then in May 2016 I had a migration and because I was not satisfied with the package. When I used the self option just to check my when is my next upgrade. Then I received an sms notification on 23 July 2017 that I'm liable for an upgrade. Then I have spoken to one of your consultant and told me that I'm not liable for an upgrade. This is really frustating because that I get told two different stories. So if you someone can please assist and confirm when is my contract is going to end so I can cancelled it.

0
Replies (3)
Vodacom
Vodacom's reply16 Nov 2017, 14:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply16 Nov 2017, 16:20
Official

Good day

Thank you for writing to us.

Please send an SMS to the letters UG to the number 31050; you will receive an SMS back with your upgrade date.

We will make contact with you soon to authenticate and confirm your upgrade date.

Kind regards

Moddy

Best regards,

Vodacom
Vodacom's reply04 Dec 2017, 16:03
Official

Good day

Thank you for taking my call and for confirming that the matter has been resolved.

We apologise once again for any inconvenience caused.

Regards

Moddy

Best regards,