aS
anton S
1 reviews | Active since Apr 2014
12 Oct 2017, 15:08
upgrade
I did an upgrade on my account to a cheaper rate or so I thought only to discover that my bill is R1200 thus far. On Closer inspection I found out that I have been charged R525 for a promotional 10gig which I did not ask for. Today 12/10/17 I have tried all telephone numbers to try and get hold of a consultant via my work phone only to get an automated message to say that I have exceeded the amount of calls to the service centre and need to call back on 2 November 2017.
I currently have 3 active Vodacom accounts and I am contemplating cancelling all 3 accounts.
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Vodacom's replyOfficial
12 Oct 2017, 15:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Oct 2017, 15:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,