Upgrade

12 September I contacted Vodacom online for an upgrade. Agent called "Austin" phoned me back. Received no sms that my order is in process etc. 13 September I phoned again and ask what is the status, Austin told me the phone has been dispatched. Today is 21 September and I have not received the new phone or any feedback from Vodacom about the phone that should be delivered to me. I went on the RAM website to track my order and the phone was sent back to Vodacom, no communication from Vodacom. I went on the website (9h40 am) and another agent started to chat to assist me. I told her the story and she said that "Austin" will contact me shortly. After an hour (10h40) I phoned Vodacom and spoke to Celeste, she said she will phone me back, time now is 15h58 pm and still nothing from Vodacom. I am a Vodacom customer for many years and it seems that their service is going down the drain.