Upgrade

I did my upgrade with Vodacom on the 16/09/2017 and was set to receive a call on the 18/09/2017. That did not happen, this morning I have called them 3 times and all three calls i was promised a call in 10 minutes - this has not happened. I urgently need a phone as i lost mine and am currently without and this hinders me for work and school. I am not pleased with them and feel that they treat they clients like numbers and not people - i did however get great service from Busi who assisted me with the upgrade itself on Saturday