Upgrade

<p>Good Day</p> <p>After being with Vodacom for over 10 years with 2 contracts, I finally decided to pay up the one at the beginning of this month as I wanted to upgrade to the Huawei P10. I had endless problems after paying up the contract, they changed the number to prepaid after I sent the email with confirmation of the payment. I had to call to find out why I don’t have airtime on that number as I was recharged on the 1st..i was told the number was changed to prepaid, I requested that they changed it back as i never requested for it be changed. well after a few days and a few calls it was eventually done. on the 16th I phoned in again to upgrade to the phone I wanted, the lady to me through the whole process and even advised how long the courier will take to deliver the device. Today at 12:20 I received an SMS to " Please be advised your disputed upgrade has been reversed. here I am waiting for a call from a courier to say they at my work place and I need to come down. I phoned again, to be told that it’s not the upgrade date for the number hence I can’t upgrade. So what is the point of payment up a contract before its end date. This is the worst service I’ve ever received from Vodacom. How do you treat your loyal customer with this attitude. </p> <p>If I had it my way I would cancel both these number and go to a different service provider, where they treat customer way better</p> <p>This isn’t my 1st encounter with Vodacom, and trust me I will never recommend you guys to anyone ever again</p> <p>This is pathetic service </p> <p>Regards</p> <p>Genestine Prior </p>