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rS
roberta S

1 reviews | Active since May 2017

08 May 2017, 08:30

UPGRADE

<p>Hi on the 2nd of May I phoned Vodacom to cancel my router contract as I always had problems with the 2 gigs lasting me a week, but the consultant told me not to cancel my contract and offered me 5 gigs for R99 per month, I then called this weekend as my brother was interessted and when we called they told me it was going to be R359 after almost 2 hours on the call putting me through all departments it came down to R199. Im very dissapointed as I was given false information on my upgrade and told them to cancel my contract. I have been with Vodacom for many years and this is the service I receive?? Not nice at all.</p>

0
Replies (5)
Vodacom
Vodacom's reply08 May 2017, 08:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

rS
roberta S's update09 May 2017, 09:01
Reviewer Update

So I just get an automatic reply and still waiting for someone to actually contact me??

rS
roberta S's update11 May 2017, 09:20
Reviewer Update

Still waiting for someone to call me from Vodacom, what a pathetic service....

Vodacom
Vodacom's reply15 May 2017, 14:16
Official

Hi Roberta

As discussed, this matter has now been resolved.

Have a pleasant day further :)

Regards,

RJ

Best regards,

rS
roberta S's update15 May 2017, 15:28
Reviewer Update

Thank you RJ.

You too :-)