Upgrade

<p>I tried to get a upgrade done online from the 6th of march and after a week or so I received no phone, I tried again on the 16th and to this date still no phone. I spoke to the online people which also another nightmare as I held on for literally under a hour. The online people first said that it wasn't processed then thier excuse was the courier service. It's simple upgrade and vodacom promises service. I tried calling them about it again on the 1st of April and they could not even find my details. </p>