JV
Janine V
1 reviews | Active since Jan 2013
15 Mar 2017, 19:11
Upgrade
<p>I did my upgrade on 8/03/2017 telephonically. I was told that a representative will phone me to confirm the upgrade, no one has phoned me as of yet. I also phoned quite a few times, to get the same answer each time, my upgrade is in pending state.... Why is it taking so long? At least the people I spoke to was nice and helpful, but I can't say the same of Vodacom's service....</p>
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Vodacom's replyOfficial
16 Mar 2017, 07:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Mar 2017, 07:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,