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<p>I have recently upgraded for effective 01.01.2017 and have tried numerous times to ensure my account is in order from the 30.12.2016 , however I keep getting different answers.</p> <p> </p> <p>When I did the upgrade it changed to an incorrect plan and I contacted the Call Center within minutes , who confirmed that all was in order and I can redo it on the website. I redid it and ensured my package was correct.</p> <p> I then received 2 phones and told then to please fetch the duplicate one. Still waiting. They have the address details.</p> <p> </p> <p>When I checked my vodacom app details it still reflected incorrectly.</p> <p> </p> <p> I spoke to was Mbuyiseni from Customer Care who was supposed to call me back since Thursday 05 Jan.</p> <p> </p> <p> I spoke to Nosodiso who confirmed my plan was correct on 03.01.2016 at 10:43am.</p> <p>Thereafter I spoke to Gift and Angel from the Solutions Dept , Kelibone, Carmen, Shannon Ryan.</p> <p> </p> <p>I spoke to Mpumi Nyawo who advised that it would take 48 hours however she also did not get back to me. I was on the phone for more than an hour explaining my story.</p> <p>Its 2 months down the line, my package plan is finally correct, however I was told that I am going to be double billed and I can see it when I log onto the Vodacom App.</p> <p> </p> <p>Now my caller line identity has been disabled and 3 people have confirmed that it was sorted last week but it is still not. I am told to reboot and it will take 24 to 48 hours but its been more than 2 weeks without CLI.</p> <p> </p> <p>I had to even call to get the 10GB owed to me because of the online special that should have been automatically done. Further more, they told me that I wont get the full 10GB because it was activated part month and not full. If I had not called to query it, it would have not been activated. So I must suffer for the incorrect or no measures taken on Vodacom's side to ensure that their systems are in order.</p> <p> </p> <p>I keep seeing a double debit on my account. Please can someone just sort it out and give me feedback urgently. I don’t know how my plan was corrected but my billing is still wrong.</p> <p> </p> <p>I have been Liaising with Tracy via the Vodacom email queries route, however I keep being referred to the Contact Centre/Credit/Accounts departments which frustrates me more as I have literally spent hours on the phone with them and keep being transferred from one to the other.</p> <p> </p> <p>I am at my wits end and want this nightmare to be over. I cannot deal with the Customer Care Centre anymore. One person took half an hour just to locate my cellular account which I have been using for years with Vodacom. I had to literally tell him what to do and where to look for my information. Another hour on the phone.</p> <p>Now they say they cannot help because it hasnt been physically billed so they cannot credit me. I dont want them to credit me, I want it to be correct so there is no need for a credit in the first place.</p> <p> </p> <p>How hard is it to just check and sort this out?</p> <p> I am not going to pay any extra for this oversight on Vodacom side as I received confirmation that everything was in order when I did the online upgrade. This is the reason I called them to make sure.</p> <p> </p> <p>I have been a loyal customer for many years and this level of service is undoubtly appalling. No courtesy, people just want to get you off the line and push you to someone else. No one wants to go the extra mile and actually try to see what the issue is to help me.</p> <p> </p> <p>KN</p> <p> </p> <p> </p> <p> </p>