UPGRADE

<p>I posted a review on Vodacom and the terrible service provided by them a week ago.</p> <p>I am struggeling to get my phone upgraded, I was told as the phone I want to upgrade to is in high demand they keep on cancelling mu upgrade, all this is being done without my knowledge I ahve to call the call centre and get transferred to differnet departments and no one can help me.I eventually changed the hanset to something different in the hopes to get the upgrade sorted. a lady helped me we finalised the upgrade she informed me someone will be in contact to sort out the delivery, heard nothing so I gave them another call, Today 13/01/17 I got through to a gentleman who actually helped me and finalised my upgrade. so now I just need to confirm my delivery adress, got a call as promised just to find out that once again my upgrade request has been messed up and I insted of getting my Samsung S7 together with the Samsung Tab3 am now only getting the Samsung S7???, this is not what I confirmed with the lady who helped me with my upgrade and as shown on the online store at the time of my upgrade?. I now have to wait again for this order to be cancelled and then re-booked as initially requested. </p> <p>I need a superior / Manager to plese get this sorted out it is taking 2 weeks to get one contract renewed now? I have been patient enough, as all calls are recorded maybe someone should go looking for the recording of my order. If this is tghe manner in wich upgrades and clients are handled I should maybe consider moving to a different service provider. Awaiting your urgent response.</p>