UPGRADE

<p>I have recently upgraded my conotract and in less than a week I have been unable to enjoy the product I upgraded to. I have reported the fact that I am within the 7 day grace period and even made provision to call the call center to ensure I have coverred all platforms. The handset freezes constantly to the point where it is unaccessible and I cannot make or receive calls or utilies the services/functionality of the product. What eminated from my escalation is that the service consultant did not explain everything to me and I find myself in a situation where I may be left without a phone and not bein issued with a replacement handset and I was constantly being reered to a contract that was not expained in detail.</p>