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<p>I have been having so many issues with Vodacom and I still have not been helped. I've been with Vodacom for more than 4 years now and in the last few months its been hell. Firstly my insurance was cancelled without my knowledge and was told that a Vod rep forgot to submit my forms and that i would have to pay or something that I don't even know what it is. I still don't understand why that is my problem, its not my problem that your sales reps are ***********. Ok I decided to let that go and decided to upgrade my phone but was not sure if I wanted to continue with Vod or go to a new network. As I was cancelling my contract the gentleman I spoke to conviced me to stay with Vod which is ok and was told that I would receive the new phone and sim in a week. Its been 2 weeks now going on 3 and I have yet to receive the phone. I have been phoneless now for more than a month. I don't know when I will receive this new phone or what is happening. Everytime I call the customer service, I don't get any helped, the lines are too busy or something or the other and its just a mess. What is happening with the service of Vod? I'm just so fed up. Am I getting my phone this year?????????? Now I have to rely on facebook nd my email to communicate with nyone as I do not have a phone. </p>