HF
Herbert F
1 reviews | Active since Dec 2010
10 Oct 2016, 09:25
Upgrade
<p>I have recently upgraded my contract at the Vodacom Kollonade outlet. When looking at my new contract details in October it was not what I have agreed on. My contract was converted to a uChoose and I specifically asked for a Smart contract. When contacting 082111 they haved referred me to the Kollonade shop. Needless to say when visiting the outlet they could also not assist me. No one at Vodacom is prepared to take ownership of my problem. My request is to immediatly convert my contract to a Smart as orignally requested for. The staff at Vodacom Kollonade have also confirmed that I have a Smart contract when busy upgrading. </p>
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Vodacom's replyOfficial
10 Oct 2016, 09:32Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Oct 2016, 09:32
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,