Upgrade

<p>Acc No: I ********** Last month i received a call about one of my lines that was due for upgrade, i told the consultant that i wasn't interested in upgrading the contract as i had lost the card months ago and wasn't using it. Consultant then convince me to take the upgrade and told me that a sim swop will be done free of charge and the sim card will be delivered to the address i provided. Same consultant when i asked how much i'd be paying on the new contract he told me i'd pay the same amount which i was paying for the past 2 years (R35) to my surprise when i logged into my online profile the contract had gone up to R75. I have been a loyal Vodacom client for years and i'm very disgusted with the service i received regarding this as the consultant that called me misguided me, promised me a free sim swop (which hasn't been delivered to me up until now) and told me that my contract will remain the same amount when it actually went up by R40. I've called your customer service several time and still hasn't been assisted. I now have another line due for an upgrade and because of the service i receive am considering cancelling it instead of doing an upgrade.</p> <p> </p> <p>I agreed on the upgrade on condition that i will receive a new card and that i'll be paying the same amount and that's not what i got. Please cancel this contract as i was sold a lie by one of your agent.</p> <p> </p>