Upgrade

<p>I was informed that the process takes 48 hours to receive the upgraded handset. It has been more than 48 hours and I haven't even received an order number or tracking number or relevant documentation. The service from Vodacom head office is very bad. I have phoned four times in two days and have been informed twice they can't help me because the system is offline. I have just spoken to the call centre and the manager simply dropped the call.</p>