UPGRADE - 1 week

So Last week Friday I tried to upgrade ma package + phone. I want to move to the red executive + package ********** I am then told I cannot upgrade to that package I do not qualify I am on a P0500 rating and need to be on P0700 rating that I do not understand because my contract alone is R3000+ every month, and my business account is between 6-10k every month. On Tuesdays I phone the I want a settlement quote, lady in recoveries promise me she can change rating before I cancel. On Thursday I phone again because I heard nothing from Vodacom. Want to cancel my contract. The new gentleman promises me 3 hours he will fix rating witch he did I must now just phone upgrade department. Phone the upgrade department yesterday receive e-mail from them requesting documents. Reply within 10 minutes with documents lady will phone back to confirm. 1 day later I receive no call I phone them again lady I spoke to will call me back at 2pm it is 16:00 no call as of yet. Don’t these people want to do business worst service ever. How can it take 1 week to do an upgrade pathetic! By 5pm I want to be upgraded otherwise I will move to other network tired of phoning them.