******** upgrade

I logged a case with Vodacom on the 2nd of October with regards to being wrongfully invoiced. I insisted on listening to the call as I was adamant i never agreed to that invoice and feedback was that they listened to the call and i gave a solid YES. I went to the branch to listen to the call on the 15th . Nowhere in the call did I give a Solid yes to the increase changes as suggested before

I was given a lower payment and that's what I accepted, that's why I even asked if there's a catch.

Consultant told me that Vodacom has revamped and I am now going to get 2.GB, not even 2.6GB and 400min

00:01:27 into the call she said i will No longer be paying R2449 You're now going to pay R2150 (00:01:34) 00:02:05 i asked if there was a catch and she said there's no catch. She told me i do not have to worry about that. My current invoice is now R2525.92. In August it was R4000+ and R3000+ in September

03:33 consultant confirmed that I will be receiving 2Gb, 200min,

Within the first minute of the 4min call i was already given completely different information to the 1 on the invoices

Now I believe i should be refunded and the managers can continue with whatever disciplinary measure with the consultant who called. I was called, i did not call in

As mentioned before, i was adamant that i would never agree to that type of contract when i was already financially constraint

I hope my query can be resolved ASAP, as it's been ongoing for too long. This would actually be the 3rd month since I have been querying the invoices. I have tried a couple of times to get the matter resolved but that hasn't been the case