SP
Suni P
1 reviews | Active since Apr 2011
05 Jan 2022, 17:33
UPGRADE
After many payment issues with Vodacom due to Covid / job unemployment etc, I am back on track, paid up with Vodacom, good payment trail currently. I am due for an upgrade; but my credit score is low. So I asked Vodacom to review my credit score, seeing I have currently been good at payment. They reject and respond "I am on debt review"
This i do not understand!! I was on debt review from 2018 yet Vodacom renewed my contract on 18 April 2019!!!!!
Such a load of hogwash,really!!!
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Vodacom's replyOfficial
06 Jan 2022, 07:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Jan 2022, 07:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team