Upgrade

I recently did an upgrade with yourselves online and was successful for a double deal which showed that there is a possible delay but to my surprise and agent confirmed I can expect delivery within the next 3-5 working days which was okay. The issue started when I tried to contact you about any updates and confirmation that I was successful. I had the line dropped on me on multiple occasions and had nothing but a nightmare of an experience. The service was absolutely terrible from the get go. I received a call from your delivery agents and they asked when I am available, I confirmed on Tuesday, 26 at 1:30 and got no communication since. I called back to cancel the upgrade because the service was absolutely pathetic . When I mentioned to one of your consultants that I would like to log a complaint he dropped the line on me AGAIN,after I specifically told him I had been disconnected previously. This whole situation has been nothing but stressful and I believe that you should do better for your customers. I had no trouble with you until now and all because of the service I will not be upgrading my phone. Please do better and I hope to hear from you regarding this. Thank you.