ZVdS
Zelda Van der Schyf

1 reviews | Active since May 2017

16 May 2017, 12:31

Upgrad call center

<p>I am highly disappointed in Vodacom. I have stayed calm and understanding for long enough.</p> <p> I have logged the above complaint on the 05/05/2017 and still I am doing all the calling to Vodacom then it is this story they will log a service request and get back to me. I still have not received my kid or my rugby jersey</p> <p>But each day I have to do the calling asking for an update regarding the service request.</p> <p> Again today I had to call Lindewe asking her what is happening and she they can only complete the service request on the 1st of June. She said she will call me back on the 1st of June. As the discount can only be process then. So If I do not hear from Vodacom by 12 o’clock on the 1st of June</p> <p>They are going to give me the discount on my contract plus sill the charging kit and another Lion rugby jersey and upgrade my phone to the S8 + for all the time I had to spend calling them.</p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply16 May 2017, 12:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 Jun 2017, 10:54
Official

Dear Zelda Van der Schyf,

As discussed, you’ve confirmed your query has been addressed and resolved.

We do apologise for any inconvenience caused.

Regards,

UW