SL
Shane L

1 reviews | Active since Feb 2011

15 Oct 2015, 12:53

upgarde **** or insufficient inf ormation provided

I upgraded on Vodacom online on the 14/10/2015 and chose the uchoose 110 for R169.00 per month, I then went through the steps and I was successful, at the end it then said total R254.00 I could not cancel as it went through already so I phoned Vodacom upgrades on ***8 and spoke to Lee who was actually as helpful as she could be however she said Vodacom might have just made a mistake and I should phone accounts i did and do not remember who I spoke to, he informed me that the acc still shows my old package smart s so he cannot tel me why it says R254.00 but said it must be a error by Vodacom, I have now phoned again on the 15/10/2015 and I was not helped at all this time at upgrades by Sebastian and just told me to phone account, he then gave me the incorrect number which was for cancellations, so I just called 111 from my cell and I forget now who I spoke to but the lady was quite unhelpful she informed me that no the package I chose might be R169.00 but I must pay for the device?*** I need clarity on this!I chose a plan within my budget which was R169.00 I need to know why it now says R254.00 if someone at Vodacom could please let me know as the call centre is unhelpful!

0
Replies (1)
Vodacom
Vodacom's reply15 Oct 2015, 14:35
Official
Hello Shanelozow,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team