1 reviews | Active since Feb 2011
upgarde **** or insufficient inf ormation provided
I upgraded on Vodacom online on the 14/10/2015 and chose the uchoose 110 for R169.00 per month, I then went through the steps and I was successful, at the end it then said total R254.00 I could not cancel as it went through already so I phoned Vodacom upgrades on ***8 and spoke to Lee who was actually as helpful as she could be however she said Vodacom might have just made a mistake and I should phone accounts i did and do not remember who I spoke to, he informed me that the acc still shows my old package smart s so he cannot tel me why it says R254.00 but said it must be a error by Vodacom, I have now phoned again on the 15/10/2015 and I was not helped at all this time at upgrades by Sebastian and just told me to phone account, he then gave me the incorrect number which was for cancellations, so I just called 111 from my cell and I forget now who I spoke to but the lady was quite unhelpful she informed me that no the package I chose might be R169.00 but I must pay for the device?*** I need clarity on this!I chose a plan within my budget which was R169.00 I need to know why it now says R254.00 if someone at Vodacom could please let me know as the call centre is unhelpful!
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
