KP
Koos P
1 reviews | Active since Oct 2019
30 Oct 2019, 06:03
Upgade since April
I tried to upgrade since April 2019. The Vodacom Woodlands branch keeps on trying without getting anywhere. It seems as if I am linked to 2 'systems' in Vodacom. I phoned the help line. I am told I must phone Business. Business tells me to phone Private. Customer care does not understand the problem. What next? Will I be able to cancel my '2' contracts and get n new contract with one of the others - keeping my number?
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Replies (3)
Vodacom's replyOfficial
30 Oct 2019, 07:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Oct 2019, 07:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
KP
Koos P's updateReviewer Update
31 Oct 2019, 13:35Hi. Just to inform you that as jet no body contacted me?
KP
Koos P's update31 Oct 2019, 13:35
Reviewer Update
Hi. Just to inform you that as jet no body contacted me?
Vodacom's replyOfficial
12 Nov 2019, 08:53Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Best regards,
Vodacom's reply12 Nov 2019, 08:53
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Best regards,