Updating my profile

I have lodged this complain before and was promised someone would call me. that has not happened. I just called in the legal department and this lady tells me my updates will go through 7th March. I cannot accept that because I was promised last month the updates will go through end of February. This account was settled January. For heavens sake Vodacom. The bank is requesting this update by the 1st of March. I need an emergency update please. I cannot suffer the price for the communication between Jacob Burnards and Vodacom. I payed in time for my updates to go through. My paid up letter too.