Updated payment on account

Good day. I have settled my vodacom contract in 2020. For the last year I have been struggling numerous calls to vodacom. The cherry on the cake I took Tuesday a day off to log a complaint. I went to a very friendly consultant Reece that logged the dispute again, he showed me on the system its logged and the turnaround time is 2 days... I laughed because I'm waiting a year for them to update their system with the paid up letter that was send to them. From 2020 to 2022 to sort out an account ND update my credit score this is a joke. The consultants is not the problem there head office is a joke.