Updated issues with Vodacom

Vodacon, the company that has absolutely no clue about customer service at all. Stay far away from this ******* and useless organisation, the minute you have a real issue, it's like no one wants to do their jobs properly to help you out and you get passed around, cold transfered and **** to continuously by consultants and Team Leaders, I am very unimpressed to say the least with this shockingly horrible company!!! Then they make all kinds of mistakes and give you basically nothing in return, after you wasted hours on the phone with them, emailed them and have spoken to so many people from different departments. Been with them for 10 years now and this is the 1st time I've had an issue but boy did they ever mess me around big time. They even suspended my line for a whole week for no reason and without any warning whatsoever, so many broken promises and no feedback on supposed investigations they were going to do. When they suspended my line, I phoned them to know why and no one could give me an answer as to why and then they told me it would be escalated and the line would be active again within 24 hours, which it was not, so I phoned them again and it took them a week to reactive my line which is completely unacceptable. Worst customer service experience ever!!! I do not recommend them to anyone in all honesty!!! I current have a list of 13 issues with Vodacom as well. I am going to report them to ICASA and the NCC if they do not get off their backsides and give me the customer something in return for the amount of nonsense they have put me through which is completely unacceptable!!!