Update to Review - 25 Jan 2021

I posted a review on 25 Jan regarding a Repairs complaint. I had feedback from Vodacom the very same day, both on Hello Peter and from the Branch in question. Although it is frustrating to have to go to these measures to get an answer, I am satisfied with the service received after the review was written. The Team were very helpful and on the day of resolution of my complaint, the Social Media Team also contacted me to ensure that my complaint was resolved in a timeous and satisfactory manner. I picked up my device yesterday and the Gent treated me as if I was a "normal" customer, not someone that complained. Thank you, Vodacom.