Update: Technician No-Show and Formal Request for Contract Cancellation

Att:Vodacom WiFi Department / Management,

Referring to our previous correspondence and your most recent communication, this email serves as an update from us as Vodacom WiFi clients.

A booking was confirmed for today between 10:00 and 11:00 for the installation of a new WiFi router. To date, no technician has arrived, and no phone call or update has been received.

We made a conscious effort to remain objective and to give Vodacom another opportunity to resolve this matter. Unfortunately, once again Vodacom has failed to honour a commitment made to us.

Given the repeated broken promises, missed appointments, and lack of follow-through, we hereby state the following:

We will no longer engage in telephonic communication. All further communication must be in writing via email only, as verbal discussions and assurances from Vodacom have repeatedly not been honoured.

Please provide us with the required documentation and process to cancel all our current Vodacom contracts. We will not phone Vodacom to chase this process. Vodacom is required to prepare the necessary documentation and make the effort to action the cancellations.

We have given Vodacom more than sufficient time and multiple opportunities to resolve this matter, only to be disappointed again.

It is unacceptable that since 12 January 2026, our WiFi router issue has still not been properly resolved, despite numerous complaints, escalations, and assurances.

We now await written confirmation regarding:

Contract cancellation documentation and process

Next steps to conclude this matter

ISABELLA H JV VUUREN