UPDATE – STILL NOT RESOLVED BY VODACOM VODACOM’S INCOMPETENCE: R9,500 PAID, SETTLED IN FULL, YET HARASSMENT CONTINUES

UPDATE – STILL NOT RESOLVED BY VODACOM My inital complaint can be found here: https://www.hellopeter.com/vodacom/reviews/vodacoms-incompetence-r9500-paid-settled-in-full-yet-harassment-continues-***

After more than 64 calendar days (45 business days), this matter still remains unresolved.

There is finally one positive development — my mother’s 082 number has now been reactivated. However, after logging into the online Vodacom account, it still incorrectly reflects an outstanding balance of R3,832.09, despite all payments having been made and proof submitted multiple times.

In addition, the 064 number has still not been restored to the correct month-to-month Red Flexi R90 package and Vodacom appears to expect us to sign a new contract to correct THEIR mistake. That will not happen.

To date, Vodacom has:

Received all requested documentation; Received signed settlement quotations; Received proof of payment; Received historical communication records dating back to 13 February 2026; and Failed to provide a proper resolution date.

I am now dealing directly with Fiona Amanda Ndlovu and have personally attempted to contact her on the numbers listed in her signature:

C: +27(0)72 *** T: +27(0)31 ***

However, the landline states that the number does not exist and the cellphone number indicates that it is not in service when called.

The lack of communication, accountability, and resolution has been shocking.

This entire process has negatively affected my mother’s ability to communicate safely, caused unnecessary stress, and damaged my credit profile despite paying over R9,500.00 in good faith.

I am once again requesting:

Immediate correction of the incorrect outstanding balance; Restoration of the 064 number to the correct package; Correction of the ITC/account issues; and A written date confirming when ALL issues will finally be resolved.

At this stage, customers should not have to fight this hard simply to have Vodacom correct its own administrative errors.

All the reference number below have been closed, which is impossible as my as the issues on Vodacom's side persist. *** *** *** *** *** *** *** *** *** *** *** *** *** *** EC-291C-222NSF EC-2***KQ