JB
John B

1 reviews | Active since Dec 2013

20 Nov 2017, 09:59

Update on Vodacom Con-tracts

Greetings,

I'm following up with last month's report about Vodacom. Here is the link to the original: https://www.hellopeter.com/vodacom/reviews/vodacom-con-tracts- **********

So here we are another month later and Vodacom has done nothing other that to check the automated check box on Hellopeter, automated reply sent!

What else has happened? Absolutely nothing! Vodacom in basically saying sue us, we don't care.

Anyway I hope anyone thinking of taking out a contract considers the level of service offered by Vodacom, or lack thereof, and opts to use another service provider. It is not simply about service, it is about the malicious nature of the company and the internal policies that are designed to ********* the end user to pay money they don't ow or have your credit record trashed in a ********** way by a "Reputable" company that mechanically does whatever they want, because what are you going to do about it?

Evidence based complaints like mine are last in the see of complaints on Hellopeter, and all Vodacom needs do is send an automated reply to everyone, so that their rating on hello peter says they reply promptly...

0
Replies (5)
Vodacom
Vodacom's reply20 Nov 2017, 10:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

JB
John B's update20 Nov 2017, 10:14
Reviewer Update
LoL the exact same message I got last month and nothing else! Like I said check box ticked, automated reply sent.
JB
John B's update28 Nov 2017, 10:56
Reviewer Update
Greetings, not only is the automated reply exactly the same, but so are the results! The lights are on but nobody's home at Vodacom.
JB
John B's update10 Dec 2017, 22:23
Reviewer Update
Round and round we go, Still no answer from Vodacom! Hello peter, does an automated reply count as a reply?
JB
John B's update14 Mar 2026, 18:01
Reviewer Update
Eight years later, and Vodacom has not done anything to fix this situation. If anyone finds this complaint, Vodacom never refunded the overcharge on my account, let alone compensated me for the losses directly caused by Vodacom's incorrect reporting to the credit bureau that I am in arrears, which prevented me from getting a critical business loan. I will never do business with Vodacom, and I will never stop reminding Vodacom of what they did to warn anyone from doing business with Vodacom.