LM
Lusanda M
1 reviews | Active since Feb 2022
22 Nov 2023, 00:09
Update my credit profile
Hi Vodacom
Name: Lusanda Manjezi Account number: I***
Firstly I would like to thank you for cancelling the contract after numerous requests. What I would like you to please do for me this time is that I am still receiving invoices from your collection department about the contract stating that I have two payments that I have missed. And my credit record is reflecting that I have two payments that I have not paid you for. Please update this with the credit bureau it is negatively affecting me.
You can contact me on *** to discuss when my credit profile will be updated and those payments cleared off my name.
Hoping to hear from you soon.
Regards Lusanda
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Replies (1)Vodacom's replyOfficial
22 Nov 2023, 07:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Nov 2023, 07:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
