LM
Lusanda M

1 reviews | Active since Feb 2022

22 Nov 2023, 00:09

Update my credit profile

Hi Vodacom

Name: Lusanda Manjezi Account number: I***

Firstly I would like to thank you for cancelling the contract after numerous requests. What I would like you to please do for me this time is that I am still receiving invoices from your collection department about the contract stating that I have two payments that I have missed. And my credit record is reflecting that I have two payments that I have not paid you for. Please update this with the credit bureau it is negatively affecting me.

You can contact me on *** to discuss when my credit profile will be updated and those payments cleared off my name.

Hoping to hear from you soon.

Regards Lusanda

0
Replies (1)
Vodacom
Vodacom's reply22 Nov 2023, 07:57
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team