Update ITC
I settle Vodacom in October and in the process I paid them extra and it was the quote that I got from premature cancellation department after sending proof of payment and phoning being taken pillar to post I finally got the refund.I phoned TransUnion to check my credit score and Vodacom is still showing .it's like I'm in arrears with Vodacom for months and it's impacting my credit score as I'm in a process of buying a house. The funny thing they even gave me vodabucks for settling my account but they haven't cleared me..
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Vodacom's replyOfficial
20 Dec 2020, 10:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Dec 2020, 10:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
22 Dec 2020, 09:49Today Vodacom debited my bank account with the same amount that the credited me back in 11Th November, a consultant phone me yesterday and said he’d clear the R431.81 but to my surprise he debited my account .On my October statement it says I was suppose to pay R2878.71 not R3310.52 and the November statement from vodacom doesn’t make sense at all ,why invoice me when I have settled .The credit amount I got from accounts department and it was refunded by vodacom ,I got the pre cancellation amount from vodacom now must suffer for vodacom mistakes?I have been transferred pillar to post this morning with call center agents and they all say “will transfer you to the relevant department “
's update22 Dec 2020, 09:49
Reviewer Update
Today Vodacom debited my bank account with the same amount that the credited me back in 11Th November, a consultant phone me yesterday and said he’d clear the R431.81 but to my surprise he debited my account .On my October statement it says I was suppose to pay R2878.71 not R3310.52 and the November statement from vodacom doesn’t make sense at all ,why invoice me when I have settled .The credit amount I got from accounts department and it was refunded by vodacom ,I got the pre cancellation amount from vodacom now must suffer for vodacom mistakes?I have been transferred pillar to post this morning with call center agents and they all say “will transfer you to the relevant department “