Update information with the credit bureau urgently!

I spoke to a very rude consultant Nkosazane Monametsi - please listen to the call and tell me if that is how your staff are trained to speak to customers, date of call : 15.09.2020 around 2:15pm, when I requested to speak to her supervisor ,she redirected my call to another consultant. I cancelled my contract with you months ago already and to my surprise you have not updated the status with the credit bureau. I would like to you why it has not been updated? I need this sorted urgently. My cell : ***.