Update False ITC Records

<p>Dear Vodacom</p> <p> </p> <p>My contract with you expired 31 Jnauary 2016. You acknowledged cancellation of this contract and converted the service to prepaid, thank you. You collected the final subscription 31 January 2016 via debit order. Why then does the account on my ITC profile reflect a current balance of R 328.00 and that the account is still open?</p> <p> </p> <p>Whilst I had no issues with the service or billing during the course of my contract, this just ruins my entire experience with you. Whatever the reason for this incorrect information existing on my profile, it is unacceptable. </p> <p>Please update this information to reflect that the account is paid in full and is closed. Please ensure that you do this by no later than COB Friday 22 July 2016. </p> <p> </p> <p>Account number: I ********** </p> <p> </p> <p>Sincerely,</p> <p>Your disappointed customer</p>