Update Credit Record

Item: Vodacom
Rating: 1
Author: Stella T

I had an account with Vodacom which was handed over to a 3rd party (Burnard Raff and Associates) which I then settled with said 3rd party. I've been trying to get both companies to update my credit record for two months now and they both keep sending me back and forth. Vodacom transfers me to the 3rd party and the 3rd party transfers me back to Vodacom. This has been an ongoing process for the past 2 months and it's frustrating!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

04 Sept 2018, 10:30

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply04 Sept 2018, 10:30

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's replyOfficial

05 Sept 2018, 17:38

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, your query was escalated and revolved.

Regards

Consumer Website Team(

Best regards,

Vodacom's reply05 Sept 2018, 17:38

Official

Dear Customer,

As per discussion, your query was escalated and revolved.

Regards

Consumer Website Team(

Best regards,

Update Credit Record

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