LN
Layla N

1 reviews | Active since May 2024

08 Jun 2024, 07:36

Up your game Vodacom

Vodacom South Africa needs to up their game. Since October 2023 I have called and emailed informing them that their consultant who called to sell a wifi package to me gave me the incorrect information. Investigation by Vodacom proved this to be true and I requested for them to send a courier to pick up their goods and ofcourse to return monies debited. 3 weeks ago an agent contacted me stating that a courier will be in touch and Vodacom will contact me to discuss repayment. It's been 3 weeks of waiting and once again monies deducted for a product that I am not using. The level of irritation I have with Vodacom is beyond words. For the love of all that's holly just sort your BS out please. Take your product and return my money. Never again will i deal with this company.

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Replies (1)
Vodacom
Vodacom's reply08 Jun 2024, 11:19
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team