DK
Dean K

1 reviews | Active since Sept 2018

10 Aug 2021, 10:43

Up to **** service vodacom stores

Going to keep this short and truthful. Vodacom stores Mall of the South, The glen and New market have to be by for the ****test I have ever delt with. I tried recently to add 3 new contracts to my existing account for the last 5years, They did not want to help. The attitude I got from the staff of mall of the south was simply a **** YOU ATTITUDE when it came to helping me and gave me the customer care number to call myself. The staff at the Glen wanted me to email my private bank statements as well as my ID to his personal email. The one at new market attitude with me going to mtn was simply THEY DONT CARE, It gets better I got a phone call from someone saying I logged a complaint with them regarding the whole issue and told me someone will be contacting me shortly to take it further and to this day NO ONE has called me back with any feed back or to help me with the contract issue!!

0
Replies (1)
Vodacom
Vodacom's reply10 Aug 2021, 11:16
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Tea