Up to **** service

Vodacom Bad Service / Contract Messed-up & deleted On Tuesday 11 February my husband took out a new contract at Vodacom please see as follows: (Dear Abraham Roets, quote:VODACOMONLIN-**********532631 has been generated on your profile and vetting has been Approved /Dear Abraham Roets your quotation has been processed 1-**********8475 / Dear Abraham Roets your quotation has been processed 1-**********7410. Use the order number 1-**********9025). We receive the phones on Monday 18 February. We phoned on 19 February to activate both the phones, unfortunately we did not take the ladies name who we spoke to, they then adviced us that activation takes place within 48/72 hours, no activation has been done still. While speaking to this lady from sales department we wanted to cancel 3 old contracts we had because we will not be continuing the contracts, she then tried pushing and pushing my husband to not cancel and take out other new contracts after we told her we already have enough contracts and those contracts are not needed as we have wifi at home and we only need them to make those contracts pay as you go. She was very persistent and demanding not listening to our request to switch those contracts to pay as you go. After all this fighting over the phone agent not listening she went and delete our contracts completely and delete our numbers instead of making those contracts pay as you go. Now none of our phones are working because she spitefully went and deleted the numbers not making it pay as you go because we would not renew contracts. We have been loyal customers for more than 17yrs and now this. Fed up with Vodacom and their issues!!!!!! This is a new contract and even this new contract number was deleted. See message: Dear Subscriber,Your alternate number for notifications has been deleted. Kindly contact Call Centre for further assistance. Unbelievable service!!!! Kind Regards, The Vodacom Team. Today Monday, 24 February nothing has been done, my husband phoned in they have cancelled our numbers a d according to system numbers will not be activated. Vodacom assistant incompetence is the reason for this mess but nothing is done to her. We will now stop Vodacom completely, go to another service provider. Ref. *** Liza ***.