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Linda O

1 reviews | Active since Mar 2009

30 Aug 2023, 20:37

******** UOGRADES

WHO gave Vodacom the AUTHORITY to upgrade a contract on my name without ME the ACCOUNT HOLDER giving this instruction. I was sent a quotation last week and by NO MEANS have instructions been given to proceed with upgrades.

VODACOM HAS until 13h00 on 31 August 2023 TO REVERSE THIS or I will be taking the matter further.

So I will be waiting for the contract cancellation office to call me to confirm this cancellation

Regards Linda Olivier

0
Replies (2)
Vodacom
Vodacom's reply31 Aug 2023, 07:54
Official
 Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply01 Sept 2023, 09:01
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and feedback provided.  Regards  Consumer Website Team 

Best regards,