Unwillingness to assist customer

I am not happy at all with Vodacom that they first listed me with credit beureu when i have paid them an amount of R2065.02 on the 08April2014 and they listed me for R52.53 which i paid yesterday. Today i called to get a settlement letter i was transferred around the enquiries dept. Spoke to a Thandeka, a Philemon, Shereez at accounts dropped and Lesego at the cancellation dept decided to be just rude and told me to go back to east gate customer care to ask for a number and spoke to me like i was a none entity. Hence i a writing this report as i am not happy. All i needed was a settlement letter and my name cleared for the R52.53