Unwilling to help service provider

If you want the worst online service use vodacom they are sure to disappoint, i went online on the 27th of April to do an upgrade from a cell phone package to an Internet package the router arrived on the 5th of May my package has not updated to the new data plan the reason for the upgrade was to increase my data at home for working remotely due to the lockdown, after contacting the online department, going instore, lodging a complaint and getting feedback from customer service assuring me that they can help me only to be told by the upgrades department that they cannot help me and that my new data package will only be activated as from the 1st of June, how do you call this service and going the extra mile for customers... Im sorry Vodacom but you have disappointed me. I am truly unhappy with your service and willingness to help your paying customers.