Unwilling to help customers

Dear Vodacom... Thank you so much for yet another disappointing waste of time with customer service! Today I phoned in with a simple request, to be able to transfer the data I have on one Vodacom sim card to another. When the gentleman in customer service said he was unable to help me I asked him to please escalate the issue... Instead of escalating the issue, he insisted on wasting my time telling me how he can't escalate the issue - like he had no manager to escalate it to... Anyway, Vodacom if you are unable to help me with a simple request, please don't be surprised when I cancel my contract instead of renewing it!!