JT
JOHN T
1 reviews | Active since Jun 2009
05 Jul 2019, 09:16
Unwilling to explain amounts billed
In my July invoice, I was billed R260.88 airtime transfer. When I queried this amount I was told by Vodacom that I need to subscribe to itemised billing for them to give me a breakdown of this amount. A listed company being unresponsive and using such **** tactics. DISGUSTING
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Vodacom's replyOfficial
05 Jul 2019, 16:28 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Jul 2019, 16:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team