1 reviews | Active since May 2015
Unwilling to end data contract after several instr
We left South Africa for the USA in August 2013. I contacted Vodacom Service Provider to request an early settlement pay-off. It was ridiculously high, since there were only 6 months left on the contract (data with a Samsung Galaxy Tablet). When the contract expired in February 2014, I contacted them via the same e-mail address I had - instructing to end the contract, seeing that it expired in February 2014. <br> <br> Ever since, monthly debits for the contract amount has been submitted through my ABSA cheque account. I even tried to block these debits via ABSA Head Office. April of 2015 - Vodacom passed through 3 payments of R129 each. In my view this is *****. I have tried calling the numbers given on their website - cannot reach it from the USA. I have written e-mails to their accounts department demanding the reimbur*****t of all the ******* money withdrawn from my bank account - after instructing them to close my account. They just did not bother to communicate with me in any way.<br> <br> I am fed up with Vodacom - everyone - stay away!!! They don't have any such thing as customer care - it's a ****.
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Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
