UNWILLING TO ASSIST, AND WAITING FOR 2 WEEKS AND NO HELP,WHATS GOING ON!!!!!!!!!!!!!!!!!!!!!!

Item: Vodacom
Rating: 1
Author: matcanham M

VODACOM HOW ARE YOU HELPING WITH THIS SERVICE? AND CONTACTING ME AFTER 2 MONDAYS AGO AND STILL NOT RESOLVED!!!!

what serice i received from from vumatel consultant today(06/09/2020)he response was,i would need to contact someone else and and there's absolutely nothing wrong with my network..,......

VERY VERY RUDE, NOT SURE WHY VODACOM DECIDED ON VUMATEL IF THE CONSULTANTS ARE SO RUDE..... AT THIS STAGE I WOULD LIKE MY FIBRE CANCLED.....

Helpful (0)

Replies (1)

Vodacom's replyOfficial

07 Sept 2020, 07:45

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply07 Sept 2020, 07:45

Official